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FAQ
  • ​How do I contact Carol Custom Design?
    You can call or text me at 561.325.9735. I respond to text quickly.
  • What to expect from my shipment?
    I will have your item personally gift wrapped and sent to you as this item is ready to ship.
  • Do you offer free shipping?
    I offer free shipping in the contiguous USA. Additional shipping options are available - such as priority mail for an additional fee.
  • Secure Ordering & Payment Options
    I offer secure ordering and payment options.
  • ​​​Returns + Exchange + Refund
    I am the creator/designer for Carol Custom Design, a small brand company. I offer exchange or credit for your purchase if you are not 100% satisfied within 14 days of delivery. The item must be in original packaging and tags still on. All guarantee will be forfeited when a product has been worn. Free repairs are made within 14 days of purchase date. After 14 days, there will be a fee to do any repairs. A minimum charge of $25 not including additional gemstones may be needed. Postage is not included. Colors may change when mixed with body oil or perfumes. Bathing or swimming with jewelry may cause a color change in the metals used. Please reach out to me if you are unsatisfied with your purchase. I will do my best to resolve the problem with you.
  • Privacy Policy
    I will protect your privacy. I won't be sharing or selling any of your personal info to anyone.
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