FAQ
How do I contact Carol Custom Design?
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You can call or text me at 561.325.9735. I respond to text quickly.
What to expect from my shipment?
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I will have your item personally gift wrapped and sent to you as this item is ready to ship.
Do you offer free shipping?
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I offer free shipping in the contiguous USA.
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Additional shipping options are available - such as priority mail for an additional fee.
Secure Ordering & Payment Options
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I offer secure ordering and payment options.
Returns & Refunds
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I am a single creator small brand company. I offer exchange or credit for your purchase if you are not 100% satisfied. The item must be in original packaging and tags still on. All guarantee will be forfeited when a product has been worn.
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Free repairs are made within 14 days of purchase date. After 14 days, there will be a fee to do any repairs. A minimum charge of $25 not including additional gemstones may be needed. Postage is not included.
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Colors may change when mixed with body oil or perfumes. Bathing or swimming with jewelry may cause a color change in the metals used.
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Please reach out to me if you are unsatisfied with your purchase. I will do my best to resolve the problem with you.
Privacy Policy
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I will protect your privacy. I won't be sharing or selling any of your personal info to anyone.