FAQ

How do I contact Carol Custom Design?

What to expect from my shipment?

I will have your item personally gift wrapped and sent to you as this item is ready to ship.

Do you offer free shipping?

I offer free shipping in the contiguous USA.
Additional shipping options are available - such as priority mail for an additional fee.

Secure Ordering & Payment Options

Returns & Refunds

I am a single creator small brand company. I offer exchange or credit for your purchase if you are not 100% satisfied. The item must be in original packaging and tags still on. All guarantee will be forfeited when a product has been worn.
Free repairs are made within 14 days of purchase date. After 14 days, there will be a fee to do any repairs. A minimum charge of $25 not including additional gemstones may be needed. Postage is not included.
Colors may change when mixed with body oil or perfumes. Bathing or swimming with jewelry may cause a color change in the metals used.
Please reach out to me if you are unsatisfied with your purchase. I will do my best to resolve the problem with you.

I will protect your privacy. I won't be sharing or selling any of your personal info to anyone.