FAQ

​How do I contact Carol Custom Design?

  • You can call or text me at 561.325.9735. I respond to text quickly.

 

 

What to expect from my shipment?

 

  • I will have your item personally gift wrapped and sent to you as this item is ready to ship. 

Do you offer free shipping?

  • I offer free shipping in the contiguous USA.

  • Additional shipping options are available - such as priority mail for an additional fee.

​Secure Ordering & Payment Options

 

  • I offer secure ordering and payment options.

​​Returns & Refunds

 

  • I am a single creator small brand company. I offer exchange or credit for your purchase if you are not 100% satisfied. The item must be in original packaging and tags still on. All guarantee will be forfeited when a product has been worn.

  • Free repairs are made within 14 days of purchase date. After 14 days, there will be a fee to do any repairs. A minimum charge of $25 not including additional gemstones may be needed. Postage is not included.

  • Colors may change when mixed with body oil or perfumes. Bathing or swimming with jewelry may cause a color change in the metals used. 

  • Please reach out to me if you are unsatisfied with your purchase. I will do my best to resolve the problem with you.

 

Privacy Policy

 

  • I will protect your privacy. I won't be sharing or selling any of your personal info to anyone.